Refund policy
Return & Refund Policy – thewamora.com
At thewamora.com, we want you to feel confident with every purchase. If you’re not fully satisfied, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be in the same condition as received
- Be unused and in its original packaging
- Include all original components
- Be accompanied by proof of purchase (receipt or order confirmation)
How to Start a Return
To initiate a return, please contact us at:
📧 thevicestack@gmail.com
Once your request is reviewed and approved, we will provide:
- Return instructions
- Return shipping details
⚠️ Important: Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within a reasonable time after delivery so we can evaluate the issue and provide a solution, which may include a replacement or refund.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Perishable goods
- Personal care items
- Hazardous materials or flammable goods
- Gift cards
- Final sale items (unless defective or required by law)
If you are unsure, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
To get a different item:
- Request a return for your original item
- Place a new order after your return is approved
This ensures faster processing and availability.
European Union Customers (Cooling-Off Period)
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Conditions:
- Item must be unused and in original condition
- Must include original packaging and proof of purchase
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Please note:
- Your bank or payment provider may take additional time to process the refund
- If 15 business days have passed since approval, contact us at thevicestack@gmail.com
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- Shipping fees are non-refundable unless required by law
General Conditions
We reserve the right to:
- Refuse returns that do not meet the above conditions
- Update this policy at any time to comply with applicable laws and regulations
Contact
For any questions regarding returns or refunds:
📧 thevicestack@gmail.com